Stop typing.
Start showing.
No more endless chat threads. Let customers show you the problem. AI answers instantly from your docs, or a human jumps in with full context.
Trusted by support teams at
From confusion to resolved, in one recording
No app to install, no extension, no meeting to schedule.
Request a recording in one click
Drop a link in any chat widget, CRM, or ticket. No setup beyond copy-paste.
Customers record on any device
Works in the browser on desktop or mobile. Nothing to install, nothing to approve.
It lands in your conversation, transcribed
The recording, a full transcript, and an AI-drafted answer all appear right where the ticket lives.
Integrates with
HubSpot
Intercom
ZendeskCut Time-to-Resolution with AI Visual Triage
Guide customers while they record. VideoSupport detects key devices in real time, surfaces likely issue categories, and attaches structured context to every request.
Smart Visual Issue DetectionNEW
An AI-assisted layer recognizes what is on screen and guides customers during recording so they capture the right context on the first attempt.
Live guidance before they hit Record
Preview mode starts analysis immediately, detects devices like routers, printers, monitors, laptops, and phones, and shows labels plus a likely issue hint with Scanning... feedback.
Structured detection summary
Every submitted video includes a structured detection summary for agents and API workflows.
Faster first responses
Teams receive richer triage context immediately and respond with higher-quality guidance.
Less back-and-forth
Guided capture reduces follow-up questions and shortens resolution cycles.
Guidance, not overpromised diagnosis
VideoSupport surfaces likely issues and possible causes to accelerate triage, while definitive diagnosis stays with your support experts.
Customers love how easy it is to explain a bug in a short video instead of a long back-and-forth. And we love how fast we understand what's going on.
Works wherever your customers already are
Desktop
Built-in camera, or scan a QR code to switch to their phone mid-recording.
Mobile
Front and back camera, no install. It's just a link.
Screen recording
Capture the exact flow that's breaking, with console and network data attached.
Start saving time today
Start free, upgrade when you need more. No hidden fees.
Free
- 2 users
- 15 videos
- Up to 8 hours saved per month
- Limited support
Lite
- 5 users
- 100 videos
- Unlimited public links
- Auto-transcription & search
- Up to 50 hours saved per month
- Support within 48h
Pro
- 10 users
- 500 videos per month
- Sentiment & escalation detection
- Automatic bug capture
- API access & custom branding
- Premium dedicated support