Stop typing.
Start showing.
No more endless chat threads. Let customers show you the problem. AI answers instantly from your docs, or a human jumps in with full context.
Trusted by support teams at
From confusion to resolved, in one recording
No app to install, no extension, no meeting to schedule.
Request a recording in one click
Drop a link in any chat widget, CRM, or ticket. No setup beyond copy-paste.
Customers record on any device
Works in the browser on desktop or mobile. Nothing to install, nothing to approve.
It lands in your conversation, transcribed
The recording, a full transcript, and an AI-drafted answer all appear right where the ticket lives.
Integrates with
HubSpot
Intercom
ZendeskEverything the AI support platforms do, built for video
Fin, Lorikeet, and Zendesk AI resolve text tickets end-to-end. VideoSupport does the same, starting from a 20-second video instead of a wall of text.
Instant AI answers
The moment a video lands, AI answers from your help center, past tickets, and product docs. 75% resolved with zero human touch.
Automatic bug captureNEW
Every recording is tagged with console logs, network requests, browser, OS, and screen size, so engineering can reproduce the issue, not just watch it.
Auto-transcription & searchNEW
Every video is transcribed and indexed automatically, so support videos become a searchable knowledge base, not a dead-end file.
Sentiment & escalation detectionNEW
AI reads tone and frustration in the recording itself and routes at-risk customers to a human before they churn, not after.
Multilingual by defaultNEW
Customers record in their own language. AI transcribes, understands, and replies in it. No translation setup required.
Enterprise-grade trustNEW
SOC 2 Type II, on-by-default encryption, PII redaction in transcripts, and granular permissions on every recording.
Customers love how easy it is to explain a bug in a short video instead of a long back-and-forth. And we love how fast we understand what's going on.
Works wherever your customers already are
Desktop
Built-in camera, or scan a QR code to switch to their phone mid-recording.
Mobile
Front and back camera, no install. It's just a link.
Screen recording
Capture the exact flow that's breaking, with console and network data attached.
Start saving time today
Start free, upgrade when you need more. No hidden fees.
Free
- 2 users
- 15 videos
- Up to 8 hours saved per month
- Limited support
Lite
- 5 users
- 100 videos
- Unlimited public links
- Auto-transcription & search
- Up to 50 hours saved per month
- Support within 48h
Pro
- 10 users
- 500 videos per month
- Sentiment & escalation detection
- Automatic bug capture
- API access & custom branding
- Premium dedicated support