Frequently Asked Questions

Our team is on hand to answer your questions. Hit the button in the bottom right corner to chat with us.

Where are the videosupports hosted?

The videosupport servers are situated in Europe (hosting and database).

Who has access to the videosupports?

At videosupport we're serious about security. No customer or company data is available through search engines. The videosupports are only available by the requester (customer) and assignee (support agent).

How long are the videosupports available?

Currently, the videosupports and their content are available forever. This may change in the future.

How does videosupport work on Intercom?

Videosupport is available on the Intercom App Store where it can be installed in a single click.

Where are the videosupports saved?

The videosupport servers are situated in Europe (hosting and database).

What integrations are next?

If you'd like to know on what we're working next please get in contact: hit the button in the bottom right corner to chat with us.

Can support agents also send videosupports?

Yes, we let you communicate the exact same way as your customers can. Maybe a little more :).

How does videosupport work on Zendesk?

Videosupport is available on the Zendesk Market where it can be installed on Ticket & Chat.