Plug in your agents and your business logic with VideoSupport
AI visual triage guides customers while they record and attaches structured context to every video. Let VideoSupport AI answer from your docs, or connect your own agents, tools and rules through one MCP endpoint.
Companies already using VideoSupport
See how it works
From preview-mode detection to structured summaries, your team gets better context before the first response.
Preview mode starts analysis
Guidance begins before recording starts.
Devices are detected live
Routers, printers, monitors, laptops, and phones are recognized in real time.
Users get in-session guidance
The panel shows labels, a likely issue hint, and Scanning... status updates.
Context is auto-attached
Each submission includes a structured detection summary.
Triage quality improves
Agents and API workflows get richer context for faster routing.
Already built a support agent? Give it eyes.
Plug in your agents and your business logic with VideoSupport through one MCP endpoint. Your agent watches the recording, reads the transcript and visual triage, then acts on your own rules: checking orders, warranties or entitlements before it answers in your brand's voice. We handle capture, detection and the handoff to your team.
Customer records
Any device, no install. The same recording link you use today.
VideoSupport triages
Visual detection and transcript turn the footage into structured context.
check_warranty() yours
reply_to_customer()
Your agent answers
Running your business logic, your knowledge and your tone of voice.
Reply or escalate
Unsure or too slow? Human-in-the-loop takes over with full context.
One MCP server. Every video tool your agent needs.
Add mcp.videosupport.io to any MCP-capable agent. It can ask a customer for a video mid-chat, then read everything we extract from it.
request_recording(ticket_id, prompt) get_recording(video_id) get_transcript(video_id) get_visual_triage(video_id) reply_to_customer(ticket_id, message) escalate_to_human(ticket_id, reason)
Route new recordings straight to your agent.
Register your agent's MCP URL once. Every new video arrives with transcript and triage attached, and your agent decides what happens next.
- Routing rulesAll recordings, or only by detected device, likely issue or channel.
- Timeout fallbackNo answer in time? VideoSupport AI or your team steps in automatically.
- Scoped, auditable accessPer-workspace keys, and every agent action logged on the ticket.
Your agents. Your rules. Now with video.
Your business logic, not ours
Your agent calls your own tools and rules (order lookups, warranty checks, refunds, RMAs), so every answer follows your policies.
No rebuild, no second bot
The agent you've tuned on your docs and systems handles video too. One voice across chat, email and video.
Context text can't carry
Your agent sees which device is on screen and the likely issue before it writes a word.
Humans stay in the loop
Your agent can escalate any case, with the video, transcript and its own notes attached.
Works inside your helpdesk
Replies land in HubSpot, Intercom, Zendesk, Crisp or Monday.com, where your video tickets already live.
Doesn't use AI reviews
Recordings your own agent answers don't count against your monthly AI review allowance.
Plug in your agents and your business logic with VideoSupport.
Built on the open Model Context Protocol, so any MCP-capable agent can connect. Bring yours and we'll help you set it up.
Turn recordings into triage-ready support tickets
From networking hardware to on-screen workflows, VideoSupport helps customers capture what matters so support can act faster with fewer follow-ups.
Live visual guidance
Customers see instant prompts while recording, so they capture the context support needs the first time.
Likely issue, not overpromised diagnosis
VideoSupport surfaces likely issue categories and possible causes to accelerate triage, while keeping final diagnosis with your support team.
Why teams adopt it quickly
Faster resolution
Users are guided to capture useful evidence up front.
Better first responses
Support teams receive richer context immediately.
Less back-and-forth
Fewer follow-up questions are needed to collect missing details.
Higher customer confidence
People can see the system actively helping during capture.
Smarter support videos
Automatic context detection turns footage into triage-ready insight.
API-ready summaries
Structured detection output helps downstream workflows and integrations.
Video support that works for everyone
Software Companies
Customers record screens and AI replies from technical docs.
E-commerce & D2C Brands
Customers show product issues and get instant support answers.
Property Management
Tenants submit maintenance videos and receive immediate help paths.
Loved by support teams around the world
VideoSupport AI transformed how we handle customer issues for electric bikes. Customers show what is happening and AI responds from docs instantly.
Visual communication is everything for us. VideoSupport AI helps resolve design and print issues dramatically faster.
Everything you need to level up support
Smart Visual Issue Detection
Recognize what is on screen and guide users during capture.
Documentation URL scraping
Keep your AI context synced with docs.
PDF documentation upload
Ingest internal docs instantly.
Real-time likely issue hints
Surface possible causes early, before the ticket reaches an agent.
Human-in-the-loop escalation
Hand off complex cases with full context.
Structured detection summaries
Attach triage-ready metadata to every submitted video.
Start saving time today
Start free, upgrade when you need more. No hidden fees.
Free
Get started at no cost
- 2 users
- 2 videos per month
- CRM integrations
- Public links & API access
- AI reviews not included
Lite
For growing teams
- 3 users
- 300 videos per month
- 11 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
Pro
For scaling operations
- 10 users
- 1,000 videos per month
- 89 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
- Plug in your agents & business logic (MCP)NEW
Enterprise
For larger teams
- 50 users
- 5,000 videos per month
- 119 AI reviews per month
- AI transcription, triage & draft answers
- CRM integrations
- Public links & API access
- Plug in your agents & business logic (MCP)NEW
Prices in USD. Each AI review includes transcription, triage and a draft answer for a new recording. AI allowances reset monthly in UTC and are separate from video limits. Recordings answered by your own agents via MCP don't use AI reviews. Discounted and AppSumo plans have different AI allowances.
Get your cake and eat it too
Premium support experience for your customers, at a fraction of the cost for your team.
Your customers get premium video support
- Record a video and get instant answers
- Show exact context instead of typing long chats
- Receive accurate, doc-backed AI responses
- No back-and-forth loops to resolve simple issues
You pay a fraction of the cost
- AI handles repetitive video tickets automatically
- 75% of tickets resolve without human review
- Support operations scale without team bloat
- 10x lower support cost with better response times
Less than 5 minutes to get set up
Be among the first teams shipping premium AI-powered video support.