VideoSupport Terms & Conditions

This Agreement is between VideoSupport and the person or entity using the Services ("Customer" or "you"). If you use the Services on behalf of a company, you represent that you are authorized to accept this Agreement on behalf of that company.

Effective DateThe date this Agreement starts is either when you first access the Services or the date of the first order form that references this Agreement.

ModificationsVideoSupport may update this Agreement periodically. Changes apply at renewal or as otherwise specified. Continued use of the Services after effective changes constitutes acceptance.

1. Definitions

Terms used in this Agreement include, among others: Affiliate, Beta Offerings, Contractor, Customer Data, Customer Properties, Dashboard, Documentation, Feedback, Intellectual Property Rights, VideoSupport Apps, VideoSupport Code, Laws, Order Form, People, Permitted User, Sensitive Personal Information, Services, Taxes, Third Party Messaging App, and Third-Party Platform.

2. VideoSupport Services

2.1 Services Overview

VideoSupport provides online customer service software solutions designed to manage customer interactions.

2.2 Provision and Access

Services are subscription-based and may be used only as permitted by this Agreement, Documentation, and any usage limits.

2.3 Apps, Code, APIs, Trials, and Betas

VideoSupport may provide apps, code, APIs, trial subscriptions, and beta features under limited licenses and additional restrictions. Beta features are provided as-is for evaluation and may be changed or discontinued at any time.

2.4 General Restrictions

You must not rent, resell, reverse engineer, copy, modify, or misuse the Services, or use them in ways that violate applicable policies or law.

3. Customer Data and Customer Obligations

Data processing is governed by the applicable DPA. Customer retains rights in Customer Data and grants VideoSupport the rights necessary to provide the Services.

Customer is responsible for the legality, accuracy, and rights clearance for submitted data, and for compliance with applicable laws (including anti-spam and consent requirements).

4. Security

VideoSupport uses reasonable technical and organizational safeguards to protect the Services, subject to limits and risks inherent to internet systems.

5. Third-Party Platforms and Messaging Apps

The Services may integrate with third-party platforms and messaging apps. Customer is responsible for complying with third-party terms. VideoSupport is not liable for third-party service availability or performance.

6. Ownership

The Services are licensed, not sold. VideoSupport and its suppliers retain all ownership rights in the Services and related technology. Feedback may be used by VideoSupport without restriction.

7. Subscription Term, Fees & Payment

Subscription terms, renewals, fees, taxes, and payment timing are governed by the applicable Order Form. Overdue accounts may be suspended, and recurring payment methods may be charged automatically as authorized.

8. Term and Termination

This Agreement remains in effect through the current Subscription Term unless terminated earlier under its terms. Upon termination, service access may end and Customer Data may be deleted according to policy and agreement terms.

9. Limited Warranty

VideoSupport provides a limited warranty that Services will materially conform to documentation. Except as expressly stated, Services are provided as-is without additional warranties.

10. Availability

Service availability is governed by VideoSupport's Service Level Agreement.

11. Support

Support is provided during active subscription terms in line with the applicable support policy.

12. Limitation of Liability

To the fullest extent permitted by law, neither party is liable for certain indirect or consequential damages, and aggregate liability is capped as specified in the Agreement, subject to stated exclusions.

13. Indemnification

VideoSupport and Customer indemnification obligations apply as described in the Agreement, including conditions, scope, and exclusions.

14. Confidential Information

Each party must protect confidential information received from the other party and use it only for purposes of performing under this Agreement, subject to standard exceptions.

15. Publicity

VideoSupport may identify Customer as a customer, subject to any agreed written brand usage constraints.

16. General Terms

This section includes assignment, severability, governing law and dispute resolution, notice, amendments, entire agreement, force majeure, subcontractors, subpoenas, independent contractor status, export controls, government end-user terms, and counterparts.

Contact

For questions about these Terms, contact us at hello@videosupport.io.