Built by a human, for humans who help people.
I've been a founder since I was 17. What keeps me going hasn't changed: finding real problems and using technology to make people's lives a little better.
Why I bought VideoSupport
In May 2026, I bought VideoSupport. I was watching AI quietly take the human out of customer support, and I didn't agree with where that was heading. People don't want to feel like they're talking to a wall. They want to be understood.
VideoSupport was a chance to prove there's a better path, where AI does the heavy lifting and people do what they're best at.
What I've been building
Since taking over, I've rebuilt much of the interface to make it faster and simpler for customers and support teams alike.
I also added AI visual triage, which is the part I'm most excited about. It watches what your customer is showing you, suggests likely issues, and hands your team a clear summary. It doesn't replace your experts. It gives them a head start.
Keeping the human in the loop
I work directly with the businesses using VideoSupport to find the right balance between AI and people, so everyone gets better at their jobs and customers get faster, more human help.
No investors. No board. Just hard work, and faith that people still want to work with other people.
Scott Thorpe, Founder
Let's talk about AI that keeps your team human.
Want to bring AI into your support team without losing the human touch? Book 30 minutes with me. No sales team, just me.