From the VideoSupport team

Insights

Playbooks, field notes and practical guides on video-first support, AI answers, and resolving tickets on the first try.

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Latest from the team

A video message replaces a long chat thread and shares clear context with four teammates.
Video messaging

Video Messaging Tool That Cuts Reply Time for Teams

Find the best video messaging tool to cut reply time, reduce meetings, and help teams share full context fast with async screen and face recordings.

Scott Thorpe12 min read
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Support requests flow through a funnel toward savings, alongside agents, AI, documentation, product fixes and metrics.
Support strategy

Reduce Support Costs With These 7 Proven Tactics Now

Learn how to reduce support costs with 7 proven tactics including AI automation, self-service resources, and smarter metrics that cut ticket volume.

Scott Thorpe
11 min read
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A website connects visual feedback, comments and bug reports with ratings, analytics and survey controls.
Website feedback

7 Website Feedback Tools for Actionable Insights in 2026

Discover the best website feedback tool for your team. Compare visual bug reporters and product survey platforms to find the right fit in 2026.

Scott Thorpe
9 min read
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