Built for chat-first support
Drop a VideoSupport request in Intercom Messenger and let customers show the issue instead of describing it across multiple chat messages.
- Insert recording requests into active conversations
- Keep video and transcript aligned with each thread
- Route tricky issues with AI-generated summaries
- Reduce time spent collecting missing details
01
Share request
Agent sends a recording link in chat.
02
User records
Customer records the problem in browser instantly.
03
Resolve issue
Conversation gains complete visual context.