Built for ticket-heavy support teams
VideoSupport adds visual issue capture to Zendesk tickets so agents can diagnose quickly and hand off with confidence when needed.
- Collect videos from ticket comments and macros
- Attach transcript and AI issue summaries automatically
- Improve triage consistency across large teams
- Reduce escalations caused by unclear reports
01
Request recording
Agent asks for a guided video capture.
02
Context arrives
Video plus transcript returns to the ticket thread.
03
Resolve faster
Teams triage and route based on real evidence.