AI that guides the shot
Point the camera at a router, printer or product. Live Lens labels what it sees, highlights things like a blinking warning light, and tells the customer what to film next.
Point. Talk.
Get it fixed.
Record your iPhone screen or point the camera at the product. Our AI spots the problem while you film, suggests a fix from your docs, and hands everything to a human if that doesn't work.
Built for iOS 17+ · Works with HubSpot, Intercom, Zendesk, Crisp and Monday.com
How it works on iPhone
From "it's broken" to fixed, in one recording
Customers download the VideoSupport iPhone app from the Apple App Store before recording.
0:00
Download the app
Customers first download the VideoSupport iPhone app from the Apple App Store.
0:08
Show and tell
Record the screen or film the product while talking. Live Lens guides the shot so nothing important is missed.
0:30
Fixed, or handed off
AI suggests a fix from your docs right away. Still stuck? One tap sends the video, transcript and context to your team.
What's new on mobile
Built for the phone in their hand
Everything you love about VideoSupport, redesigned around the iPhone.
Mark the moment it breaks
While recording the screen, customers tap the flag in the Dynamic Island the second something goes wrong. Your team jumps straight to it.
Auto-trimmed
Pauses and dead air are cut automatically, so agents watch only the part that matters.
Private by default
Notifications, email addresses and phone numbers are blurred on the phone before anything is uploaded.
Self-fix first
Customers see the likely cause and steps from your help center, with links back to the exact moment in their video.
For support teams
Every video arrives ready to answer
No more "can you send a screenshot?" Each case lands in your help desk with everything an agent needs.
- Key moments flagged by the customer and by AI
- Device, iOS and app version attached automatically
- What they already tried, so you don't suggest it again
- An AI-drafted reply, plus "ask for a shot" to request exactly the angle you need
HubSpotIntercomZendeskCrispMonday.com
Export spins foreverBug likely
screenInvoices › Export PDF
deviceiPhone 16 · iOS 19.1
app4.2.1 (updated 1d ago)
moments0:12 spinner stalls · 0:21 ⚑
triedrestart app ✗ · re-login ✗
AI draftHi Sam — this is a known issue with PDF exports in 4.2.1. A fix is on the way. Meanwhile, export as CSV from the same menu.
Private beta
Get early access
We're inviting support teams in small groups. Tell us a bit about yours and we'll send a TestFlight invite when your spot opens.
- Early access on your team's iPhones
- A direct line to the product team
- Help shape what ships
You're on the list
Thanks! We'll email you a TestFlight invite when your spot opens.
Start free on the web meanwhileFAQ
Questions
Do my customers need to install the iPhone app?
Yes. To use the iPhone app, customers must download and install VideoSupport from the Apple App Store. VideoSupport's browser-based product still works without downloading anything.
Does it work with my current VideoSupport plan?
Yes. Recordings and AI reviews from the iPhone app count toward the same plan as recordings from the web.
Is the AI diagnosis always right?
No, and we say so. VideoSupport shows the likely cause and possible fixes to speed things up. The final diagnosis stays with your support team.
What about Android?
iPhone comes first. Customers on Android can keep recording in the browser exactly as they do today.